Oakland Ice Center
  • 10-May-2017 to 01-Mar-2019 (PST)
  • Customer Service
  • Oakland, CA, USA
  • 14.40
  • Hourly
  • Part Time

Job Title:                    Pro Shop Attendant

Department:              Sharks Ice

Reports To:                Merchandise Manager

FLSA Status:             Non-Exempt, Hourly


Scope and Nature of Role

Directs and operates the retail merchandise and equipment service sales operations, with focus on satisfying the product/service needs of the facility's primary user groups, achieving sales goals, and growing the San Jose Sharks brand.


Essential Responsibilities

-   Services customers' needs pertaining to Pro Shop sales, merchandising, restocking, skate sharpening, repairs and overall customer service.

-   Promotes the Sharks Ice merchandising philosophy to support the product/service needs of primary user groups and margin management requirements.

-   Performs daily duties including opening and closing of Pro Shop, register closeouts and reconciliations.

-   Maintains cleanliness of Pro Shop at all times. Establishes and ensures adherence to cleanliness standards in sales, service and storage areas.

-   Identifies customers needs and reports those findings to Merchandise Manager.

-   Continuously seeks to strengthen the visual impact and appeal of floor layout, fixturization, and merchandise display vis-à-vis traffic flow, logical product deployment and for faster turnover items.

-   Assists with receiving and tagging incoming merchandise.

-   Assists with inventory procedures including periodic checks and annual reports.

-   Establishes and ensures adherence to security practices and systems that minimize loss of cash and inventory shrinkage. Takes corrective action when problems are identified vis-à-vis customers and/or employees.

-   Provides excellent customer service at all times, and ensures that all policies are properly implemented.

-   Knows emergency procedures for equipment and evacuation plan.

-   Ensures the overall cleanliness of Sharks Ice.

-   Performs additional duties as required.



-   Demonstrated interactive skills required for customer service duties.

-   Ability to stand and walk for extended periods of time.  Bending, stooping, and occasional lifting of up to 40 pounds may be required.

-   Demonstrated aptitude for working with purchases and sales of merchandise, marketing, knowledge of skating equipment, repair of equipment, and customer service.


Oakland Ice Center
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